Pacific Workplaces Customer Ratings Compared to Regus, WeWork & Industrious

In February 2020, we conducted a comparative customer review rating analysis of Pacific Workplaces versus its main competitors (Regus, WeWork, and Industrious) as published on Yelp, Google, and TrustPilot. Because these average ratings at the scale of our portfolio apply to hundreds of reviews, we believe the numbers to be extremely relevant when looking at each company’s average. We also broke them down by location. We picked the closest location of our competitors to ours in each of our markets, rarely more than a couple of miles away (and in many cases just a few blocks away).

In all cases, Pacific Workplaces comes ahead on all 3 online platforms, sometimes by a huge margin. 

Pacific Workplaces versus Regus, WeWork, Industrious Google Customer Reviews 2020

1: Industrious currently competes with us in only one market. With only 9 reviews, their number is not statistically significant.

Pacific Workplaces versus Regus, WeWork, Industrious Yelp Customer Reviews 2020

1: Industrious currently competes with us in only one market. With only 1 review, their number is not statistically significant.

Pacific Workplaces versus Regus, WeWork, Industrious Trustpilot Customer Reviews 2020

Industrious currently competes with us in only one market. Their TrustPilot reviews are too low to be statistically significant.

The differences are striking. Given the level of caution these online platforms take in monitoring reviews, it would be extremely difficult for anyone to beat the system, for example by trying to flood any of them with artificially friendly reviews. This is true for all platforms, but especially for TrustPilot that will systematically send a review request to all new customers as part of the service they provide to the coworking operator. One exception to that rule is Industrious which has a low number of reviews, competes with PAC in only one market, and does not seem to use the fee-based TrustPilot service, unlike most large players in the industry.

Pacific Workplaces (PAC) vs.Regus, WeWork, and Industrious Customer Reviews on Google, Yelp, and TrustPilot (Q1 2020) per PAC location
GOOGLE
Pacific Workplaces Regus WeWork Industrious
Average Rating Avge # of Reviews Average Rating Avge # of Reviews Average Rating Avge # of Reviews Average Rating Avge # of Reviews
Bakersfield 4.8 22 3.7 44 N/A N/A N/A N/A
Berkeley 4.7 32 3.4 5 4.5 43 N/A N/A
Cupertino 4.5 20 4.5 17 N/A N/A N/A N/A
Oakland 4.9 18 4.9 12 4.5 53 N/A N/A
Palo Alto 4.3 20 4.6 8 5.0 11 N/A N/A
Pleasant Hill 4.7 27 4.8 12 N/A N/A N/A N/A
Reno 5.0 13 4.0 14 N/A N/A N/A N/A
Sacramento Downtown 4.8 10 4.5 6 0.0 0 N/A N/A
Sacramento Greenhaven 4.7 17 4.3 17 N/A N/A N/A N/A
Sacramento Watt 4.5 14 4.6 13 N/A N/A N/A N/A
San Francisco 4.5 22 4.2 16 4.6 124 4.6 9
San Jose 4.9 16 3.7 9 4.6 97 N/A N/A
San Mateo 4.6 18 4.3 10 4.0 23 N/A N/A
Santa Cruz 4.6 20 N/A N/A N/A N/A N/A N/A
Walnut Creek 5.0 20 4.5 17 N/A N/A N/A N/A
AVERAGE 4.7 296 4.3 236 3.9 351 4.6 9
YELP
Pacific Workplaces Regus WeWork Industrious
Average Rating Avge # of Reviews Average Rating Avge # of Reviews Average Rating Avge # of Reviews Average Rating Avge # of Reviews
Bakersfield 5.0 3 1.0 3 N/A N/A N/A N/A
Berkeley 5.0 22 5.0 3 4.0 15 N/A N/A
Cupertino 5.0 8 4.5 12 N/A N/A N/A N/A
Oakland 5.0 4 2.0 6 3.0 10 N/A N/A
Larkspur 0.0 0 4.0 8 3.0 10 N/A N/A
Palo Alto 4.5 4 0.0 0 N/A N/A N/A N/A
Pleasant Hill 5.0 8 4.0 14 N/A N/A N/A N/A
Reno 5.0 5 3.5 5 N/A N/A N/A N/A
Sacramento Downtown 4.5 10 3.5 3 N/A N/A N/A N/A
Sacramento Greenhaven 5.0 4 2.5 9 N/A N/A N/A N/A
Sacramento Watt 4.0 4 0.0 0 N/A N/A N/A N/A
San Francisco 5.0 18 4.0 20 3.5 11 5.0 1
San Jose 5.0 5 3.5 6 4.0 3 N/A N/A
San Mateo 5.0 8 4.0 4 N/A N/A N/A N/A
Santa Cruz 4.5 24 N/A N/A N/A N/A N/A N/A
Walnut Creek 5.0 10 5.0 2 N/A N/A 0.0 0
AVERAGE 4.5 137 3.1 95 3.6 39 2.5 1
TRUSTPILOT (company-wide only)
Pacific Workplaces Regus WeWork Industrious
Average Rating Avge # of Reviews Average Rating Avge # of Reviews Average Rating Avge # of Reviews Average Rating Avge # of Reviews
4.7 178 4.0 4422 2.1 72 3.7 Low

Note: TrustPilot reports are company-wide only. Industrious ratings are not meaningful due to the low numbers of reviews. We are not certain why Industrious does not seem to have inspired many reviews by members on Google and Yelp. Perhaps because they haven’t been in the San Francisco Bay Area for long. Their number of reviews on TrustPilot is too low to be statistically significant.

So why are we systematically able to generate more happy customers than our competition? The answer is both simple and quite involved. We believe that these ratings reflect our foundational core values, which we can summarize in two simple yet powerful words: WE CARE! We live this to our bones. Our company culture, our business processes, our HR approach, are all geared towards caring about our members, our communities, stakeholders, and our staff. In the end: 

Happy Staff + Efficient Processes + Solid Community Grounding = Happy Members

And we have the data to prove it!

Pacific Workplaces We Care Core Values

Feel free to also review these posts on What Differentiates Pacific Workplaces (PAC) from WeWork and other Coworking Operators? and a Price Comparison with Regus on Virtual Office Plans and Meeting Rooms.