Pacific Workplaces Customer Reviews Compared to Regus and WeWork

Updated Q1 2021

In January of 2021, we updated our annual comparative customer review rating analysis of Pacific Workplaces versus its main competitors (Regus and WeWork) as published on Yelp, Google, and TrustPilot. Because these average ratings at the scale of our portfolio apply to hundreds of reviews, we believe the numbers to be extremely relevant when looking at each company’s average. We also broke them down by location. We picked the closest location of our competitors to ours in each of our markets, rarely more than a couple of miles away (and in many cases just a few blocks away).  Overall, PAC comes out ahead, sometimes by a huge margin. 

Google Customer Reviews Average Ratings for 2021

Yelp Customer Reviews Average Ratings for 2021

Trustpilot Customer Reviews Average Ratings for 2021

The differences are striking. Given the level of caution these online platforms take in monitoring reviews, it would be extremely difficult for anyone to beat the system, for example by trying to flood any of them with artificially friendly reviews. This is true for all platforms, but especially for TrustPilot that will systematically send a review request to all new customers as part of the service they provide to the coworking operator. 

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Pacific Workplaces (PAC) vs. Regus and WeWork Customer Reviews on Google, Yelp, and TrustPilot Collected Q1 2021 per PAC location
GOOGLE
Pacific Workplaces Regus WeWork
Average Rating Avge # of Reviews Average Rating Avge # of Reviews Average Rating Avge # of Reviews
Bakersfield 4.8 23 3.8 46 N/A N/A
Berkeley 4.7 32 3.4 5 4.4 41
Cupertino 4.5 21 4.1 21 N/A N/A
Larkspur 4.4 7 4.9 24 N/A N/A
Oakland 4.9 18 4.9 13 4.5 52
Palo Alto 4.3 20 4.3 10 5.0 10
Pleasant Hill 4.7 28 4.9 13 N/A N/A
Reno 5.0 16 4.0 14 N/A N/A
Roseville 5.0 3 4.7 38 N/A N/A
Sacramento Downtown 4.8 10 4.5 6 0.0 0
Sacramento Greenhaven 4.7 17 4.4 20 N/A N/A
Sacramento Watt 4.2 17 4.6 14 N/A N/A
San Francisco 4.4 22 4.0 24 4.6 123
San Jose 4.9 20 4.3 4 4.6 99
San Mateo 4.6 18 3.9 10 4.1 24
Santa Cruz 4.7 23 N/A N/A N/A N/A
Walnut Creek 5.0 20 4.5 18 5.0 1
AVERAGE 4.7 315 4.3 280 4.0 350
YELP
Pacific Workplaces Regus WeWork
Average Rating Avge # of Reviews Average Rating Avge # of Reviews Average Rating Avge # of Reviews
Bakersfield 5.0 3 1.0 4 N/A N/A
Berkeley 5.0 24 4.0 4 4.0 15
Cupertino 4.5 11 4.0 12 N/A N/A
Larkspur 5.0 2 4.5 3 N/A N/A
Oakland 5.0 4 2.0 7 3.0 11
Palo Alto 4.5 4 0.0 0 N/A N/A
Pleasant Hill 5.0 9 4.0 14 N/A N/A
Reno 5.0 6 4.0 7 N/A N/A
Roseville 0.0 0 3.5 11 N/A N/A
Sacramento Downtown 4.5 10 4.0 5 N/A N/A
Sacramento Greenhaven 5.0 4 2.0 9 N/A N/A
Sacramento Watt 4.5 6 4.0 4 N/A N/A
San Francisco 5.0 18 4.0 20 3.5 11
San Jose 5.0 5 5.0 1 4.0 3
San Mateo 5.0 8 3.5 3 N/A N/A
Santa Cruz 4.5 24 N/A N/A N/A N/A
Walnut Creek 5.0 10 5.0 2 N/A N/A
AVERAGE 4.6 148 3.4 106 1.8 40
TRUSTPILOT (company-wide only)
Pacific Workplaces Regus WeWork
Average Rating Avge # of Reviews Average Rating Avge # of Reviews Average Rating Avge # of Reviews
4.8 247 2.6 4780 1.7 110

Note: TrustPilot reports are company-wide only. 

So why are we systematically able to generate more happy customers than our competition? The answer is both simple and quite involved. We believe that these ratings reflect our foundational core values, which we can summarize in two simple yet powerful words: WE CARE! We live this to our bones. Our company culture, our business processes, our HR approach, are all geared towards caring about our members, our communities, stakeholders, and our staff. In the end: 

Happy Staff + Efficient Processes + Solid Community Grounding = Happy Members

And we have the data to prove it!

Pacific Workplaces We Care Core Values

Feel free to also review these posts on What Differentiates Pacific Workplaces (PAC) from WeWork and other Coworking Operators? and a Price Comparison with Regus on Virtual Office Plans and Meeting Rooms.