FAQ2019-06-07T17:33:24-07:00

Have Questions?

Get answers to common questions regarding our plans and services.

How far in advance do I need to book in order to get a meeting room when I need it?2019-06-07T17:40:32-07:00

We know that about 40% of the room bookings are made the same day, and about 70% are made within 3 days of the meeting, so if you can plan ahead, even just a few days, you are pretty much assured of getting something.

If your meeting is for more than 6 or 8 people, you’ll want to plan a bit further in advance because the number of rooms that can accommodate your meeting goes down from several to 1 or 2 (in most locations).   If it’s an all-day meeting you’ll also want to plan ahead more than a few days as well, because a one hour meeting by another member wipes out that room as a possibility for an all-day booking.

Do I have to purchase a Virtual Office/Mail Plan before registering my business as an official entity?2019-05-13T16:15:00-07:00

Once you have officially signed up and completed the set-up process, which includes a notarized CMRA (Certified Mail Receiving Agent) Form, you can use our business address to register your company.

Note – There are legal requirements relating to business registry and each client should determine for themselves, or with the help of legal or business advice, that their registration requirements are met by the use of our address services.

How long does it take for my Virtual Office to be set-up2019-05-09T16:29:30-07:00

After signing up online and completing all appropriate paperwork such as agreeing to our Terms & Conditions and submitting a notarized 1583 CMRA Mail Form, set-up typically takes 2 business days.

If I terminate my Virtual Office/Mail Plan, can I still use the business address?2019-05-09T16:31:42-07:00

All of our Virtual Plans are month-to-month unless otherwise specified.  Terminations require a 30-day written notice (and all terminations occur at the end of a calendar month).  Once your plan has officially been terminated, you are no longer permitted to use our business address on your website, business cards, or any marketing materials.

After terminating my Virtual Office/Mail Plan, how long will you continue receiving my mail and how do I retrieve my mail?2019-05-23T13:43:42-07:00

Certified Mail Receiving Agent (CMRA) clients are unable to submit forwarding requests with the USPS.  As such, Pacific Workplaces offers forwarding services, at additional cost, for up to 6 months. Clients should endeavor to update all their contacts with the new business address prior to terminating services.

Can I take my Pacific Workplaces Virtual Phone Number with me if I cancel?2019-05-23T13:44:30-07:00

Unless you’ve made prior arrangements upon initial set-up to keep your virtual phone number after termination (for an additional fee), all components of the phone services are to remain the property of Pacific Workplaces as explained in our Terms and Conditions.

How soon can I start using my included meeting room credits after signing-up, and what happens if I go over?2019-05-09T16:33:53-07:00

Once you are signed up and have filled out the required identification/payment forms, the staff will add the credits to your account. Once this is done, you can use your meeting room credits at your home venue and the staff will notify you that the credits are ready to use immediately!

If you go over your allotted monthly meeting room credits at your home venue, you will be charged $18/credit for each overage credit used  (each room has a different credit value).

Can I use my meeting room credits at any of your locations? (Pacific Workplaces/NextSpace/Enerspace)2019-05-13T15:07:19-07:00

No, your credits are to be used at your “home location” where you signed up and have an existing contract.  If you wish to use meeting rooms or coworking space at any of our other locations, you will be charged the retail hourly rate for that particular room or space.

As a current member, you can get a 10% discount on our locations when you sign up for a Cloud VIP 10% discount card managed by our sister company CloudVO. Please discuss with your location’s staff regarding the VIP 10% discount card or CloudTouchdown and PacificTouchdown plans. You can also reach out to [email protected] and let them know you are a Pacific Workplaces/NextSpace/Enerspace member and would like to get set up with access to other locations at a discount.

Do I pay $18/credit at any other Pac branded locations (Pacific Workplaces/NextSpace/Enerspace)?2019-05-13T15:10:26-07:00

No. The $18/ overage credit price is only applied only to your home venue if you have meeting room credit overage. If you use any other of our locations, you would pay the retail hourly rate of the locations room rate.  The $18 /credit only applies to ‘overage.’

How do I get a discount on meeting rooms at other Pac locations?2019-05-23T13:47:41-07:00

You can get a 10% discount on meeting rooms at our other locations when you sign up for a CloudTouchdown VIP Office Card managed by our sister company CloudVO.  You can ask your location’s Community Manager or staff for more information, or you can also reach out to [email protected] and let them know you are a Pacific Workplaces member and would like to get set up with access to other locations at a discount.

Can you notify me when I receive mail?2019-05-09T16:36:22-07:00

Yes, as long as your plan includes our “Digital Mail” feature or you add it on for an additional fee.

Can I pick up my mail and use meeting rooms after hours (24/7)?2019-05-09T16:36:59-07:00

Yes, as long as your plan includes 24/7 access or you add it on for an additional fee.

What’s the cancellation policy on meeting rooms?2019-05-23T13:48:31-07:00

You can cancel your reservation up to 24-hours prior to the start time of the reservation for a full refund of payment, or refund of credits allocated.  Cancellations of less than 24-hours prior to the start time of the reservation are not eligible for any refund.

Can I cancel my Virtual Office Plan on the Special Offer: 2 Months Free on a 12-Month Term prior to the end of the term?2019-05-13T15:22:27-07:00

Yes, however the cost of the pre-paid plan cannot be refunded.

How do I access the member portal after signing up?2019-05-17T16:14:30-07:00

You should receive an email with your username and temporary password. You will not have access into the portal however, until the team is able to complete your setup on the back-end. Set up includes switching you from a guest to member access so you can book rooms using your monthly allowances (credits).

Note: You can also access your KUBE member portal through the Log In link on the top right menu of the Pacific Workplaces website.

How do I update contact information and/or password in the member portal?2019-05-17T16:17:31-07:00

Once logged in, you will automatically be brought to your dashboard. In the top right by your profile picture, click on the menu to expand options. Select “my profile” and update any of your contact information, password, or notification settings.

Note: If you’re not sure where to login to access your portal, you can login to KUBE through the Log In link on the top right menu of the Pacific Workplaces website.

How do I book a meeting room or buy a day pass?2019-05-23T13:49:30-07:00

After logging into your member portal, there are two ways to access the booking calendar. The first is via the top menu in your dashboard by clicking on “Bookings.” The second is by expanding the menu in the top right of your dashboard and clicking on “My Bookings.”  You will then see all bookings made by you and a button to access the calendar for your home center. To make a booking, just click and drag your cursor over a block of time in a specific room calendar. Note: you will not see anyone else’s information or booking details on the calendar. Reserved time slots will show as Reserved or Unavailable to you.

How do I check my monthly allowances (credits) for meeting rooms and see how many credits I’ve used so far this month?2019-05-23T13:50:25-07:00

Login to your member portal. Expand the menu on the top right of your dashboard and scroll down to “Allowances.”