Have Questions? We got you!
Find answers quickly through our menu of categories or browse the complete list of frequently asked questions below. If you can’t find what you’re looking for, don’t hesitate to contact us.
- All
- Cancellation Policies
- Internet & Network Access
- Meeting Rooms and Credits
- Member Portal
- Virtual Office Plans & Mail Services
We know that about 40% of the room bookings are made the same day, and about 70% are made within 3 days of the meeting, so if you can plan ahead, even just a few days, you are pretty much assured of getting something.
If your meeting is for more than 6 or 8 people, you’ll want to plan a bit further in advance because the number of rooms that can accommodate your meeting goes down from several to 1 or 2 (in most locations). If it’s an all-day meeting you’ll also want to plan ahead more than a few days as well, because a one hour meeting by another member wipes out that room as a possibility for an all-day booking.
Certified Mail Receiving Agent (CMRA) clients are unable to submit forwarding requests with the USPS. As such, Pacific Workplaces offers forwarding services, at additional cost, for up to 6 months. Clients should endeavor to update all their contacts with the new business address prior to terminating services.
Unless you’ve made prior arrangements upon initial set-up to keep your virtual phone number after termination (for an additional fee), all components of the phone services are to remain the property of Pacific Workplaces as explained in our Terms and Conditions.
Credits are added to your account once sign-up and identification/payment forms are complete. If you exceed your monthly credits, you will be charged a 15% discount off the hourly retail rate on overage.
No. Your included credits are only good at your “home location.”
If you have a monthly membership at a “home location,” you can utilize meeting room space at other Pac locations at a 15% discount off the hourly rate. If you need to access meeting rooms regularly throughout the Pacific Workplaces network, check out our Pacific Touchdown Mobile Passes.
Yes, as long as your plan includes our “Digital Mail” feature or you add it on for an additional fee.
Yes, as long as your plan includes 24/7 access or you add it on for an additional fee.
You can cancel your reservation up to 24-hours prior to the start time of the reservation for a full refund of payment, or refund of credits allocated. Cancellations of less than 24-hours prior to the start time of the reservation are not eligible for any refund.
Yes, however the cost of the pre-paid plan cannot be refunded.
Once logged in, you will automatically be brought to your dashboard. In the top right by your profile picture, click on the menu to expand options. Select “my profile” and update any of your contact information, password, or notification settings.
Note: If you’re not sure where to login to access your portal, you can login to KUBE through the Log In link on the top right menu of the Pacific Workplaces website.
Our wifi network uses standard WPA2 Personal encryption. If you have a wifi member account, you are placed in a dedicated data network where wifi guests or other wifi users cannot access.
You should receive an email with your username and temporary password. You will not have access into the portal however, until the team is able to complete your setup on the back-end. Set up includes switching you from a guest to member access so you can book rooms using your monthly allowances (credits). Note: You can also access your KUBE member portal through the Log In link on the top right menu of the Pacific Workplaces website. If you exceed your monthly credits, you will be charged a 15% discount off the hourly retail rate on overage.
We have speeds ranging from 100 Mbps to 1000 Mbps, depending on the Service Package you select. Beyond 200 Mbps, there are additional charges.
After logging into your member portal, there are two ways to access the booking calendar. The first is via the top menu in your dashboard by clicking on “Bookings.” The second is by expanding the menu in the top right of your dashboard and clicking on “My Bookings.” You will then see all bookings made by you and a button to access the calendar for your home center. To make a booking, just click and drag your cursor over a block of time in a specific room calendar. Note: Reserved time slots will show as Reserved or Unavailable to you. If you are not a member, you can book hourly meeting rooms here.
All office connections belong to their own dedicated private network. No one has access outside your offices. If you need more information, please contact the Community Manager for your location or contact us and we can help schedule a call with our IT department.
In general, we discourage bringing your own equipment, but in some cases, it is allowed. If you need more information, please contact the Community Manager for your location or contact us and we can help schedule a call with our IT department.
Login to your member portal. Expand the menu on the top right of your dashboard and scroll down to “Allowances.”
Our Internet service is very good with high speeds that should be able to accomodate most business needs. For more information, please contact the Community Manager for your location or contact us and we can help schedule a call with our IT department.
Once you have officially signed up and completed the set-up process, which includes a notarized CMRA (Certified Mail Receiving Agent) Form, you can use our business address to register your company.
Note – There are legal requirements relating to business registry and each client should determine for themselves, or with the help of legal or business advice, that their registration requirements are met by the use of our address services.
After signing up online and completing all appropriate paperwork such as agreeing to our Terms & Conditions and submitting a notarized 1583 CMRA Mail Form, set-up typically takes 2 business days.
All of our Virtual Plans are month-to-month unless otherwise specified. Terminations require a 30-day written notice (and all terminations occur at the end of a calendar month). Once your plan has officially been terminated, you are no longer permitted to use our business address on your website, business cards, or any marketing materials.