Login to your member portal. Expand the menu on the top right of your dashboard and scroll down to “Allowances."
After logging into your member portal, there are two ways to access the booking calendar. The first is via the top menu in your dashboard by clicking on “Bookings." The second is by expanding the menu in the top right of your dashboard and clicking on “My Bookings." You will then see all bookings made [...]
You should receive an email with your username and temporary password. You will not have access into the portal however, until the team is able to complete your setup on the back-end. Set up includes switching you from a guest to member access so you can book rooms using your monthly allowances (credits). Note: [...]
Once logged in, you will automatically be brought to your dashboard. In the top right by your profile picture, click on the menu to expand options. Select “my profile” and update any of your contact information, password, or notification settings. Note: If you're not sure where to login to access your portal, you can [...]
Can I cancel my Virtual Office Plan on the Special Offer: 2 Months Free on a 12-Month Term prior to the end of the term?
Yes, however the cost of the pre-paid plan cannot be refunded.
You can cancel your reservation up to 24-hours prior to the start time of the reservation. Cancellations outside the 24-hour grace period would require full cost of the meeting room.
Yes, as long as your plan includes 24/7 access or you add it on for an additional fee.
Yes, as long as your plan includes our “Digital Mail” feature or you add it on for an additional fee.
You can get a 10% discount on our locations when you sign up for a Cloud VIP 10% discount card managed by our sister company CloudVO. Please discuss with your location’s staff regarding the VIP 10% discount card or CloudTouchdown and PacificTouchdown plans. You can also reach out to [email protected] and let them know [...]
No. The $18/ overage credit price is only applied only to your home venue if you have meeting room credit overage. If you use any other of our locations, you would pay the retail hourly rate of the locations room rate. The $18 /credit only applies to 'overage.'