We know that about 40% of the room bookings are made the same day, and about 70% are made within 3 days of the meeting, so if you can plan ahead, even just a few days, you are pretty much assured of getting something. If your meeting is for more than 6 or 8 [...]

Login to your member portal. Expand the menu on the top right of your dashboard and scroll down to “Allowances."

After logging into your member portal, there are two ways to access the booking calendar. The first is via the top menu in your dashboard by clicking on “Bookings." The second is by expanding the menu in the top right of your dashboard and clicking on “My Bookings."  You will then see all bookings made [...]

You should receive an email with your username and temporary password. You will not have access into the portal however, until the team is able to complete your setup on the back-end. Set up includes switching you from a guest to member access so you can book rooms using your monthly allowances (credits). Note: [...]

Once logged in, you will automatically be brought to your dashboard. In the top right by your profile picture, click on the menu to expand options. Select “my profile” and update any of your contact information, password, or notification settings. Note: If you're not sure where to login to access your portal, you can [...]

Yes, however the cost of the pre-paid plan cannot be refunded.

You can cancel your reservation up to 24-hours prior to the start time of the reservation for a full refund of payment, or refund of credits allocated.  Cancellations of less than 24-hours prior to the start time of the reservation are not eligible for any refund.

Yes, as long as your plan includes 24/7 access or you add it on for an additional fee.

Yes, as long as your plan includes our “Digital Mail” feature or you add it on for an additional fee.

You can get a 10% discount on meeting rooms at our other locations when you sign up for a CloudTouchdown VIP Office Card managed by our sister company CloudVO.  You can ask your location's Community Manager or staff for more information, or you can also reach out to [email protected] and let them know you [...]